Home Support General Frequently Asked Questions

Frequently Asked Questions

Question: What is the difference between Unmetered and Unlimited dialup account?
Answer: With an Unmetered account a user can dial in as much as they like as long as at the end of the month they do not exceed an 8 hour average per day for that month.
An Unlimited account can stay on line 24x7 without occurring any additional charge.

 

Question: I forgot my password and I can't check my POP Email Account
Answer: Please fill out our online Contact Information. Choose the support department, fill out all of the account information along with the username, then in  the comments field provide us with what you think your password should be and the new password if you would like it changed. Then After we verify that you are who you say you are we will reset the password for this account.

Question: I have a POP Email Account and Since December 2nd I am not able to send or receive my e-mail.
Answer: Our New E-mail server requires username and passwords to be case sensitive. However you filled out your name when you signed up with us is how you need to set up your mail client. Please see http://www.aspi.net/upgrade.htm for more instructions.

Question:
I can Dial UP to ASPI but Since December 2nd I am not able to send or receive my e-mail.
Answer: Our New E-mail server requires username and passwords to be the same as the Dial-UP.  Change your username and password in your mail client to match those of the Dial-UP. Please see http://www.aspi.net/upgrade.htm for more instructions.

Question: I can Dial UP to ASPI but Since December 2nd I have never have any e-mail.
Answer: Our New E-mail server is on a different server than our website, so you must make sure that your incoming and outgoing mail servers are configured correctly.   Change your POP3 and SMTP Server to mail.aspi.net  Please see http://www.aspi.net/upgrade.htm for more instructions.

Question: After the December 2nd Mail Cut Over I received several hundred messages all the way back from 1999.
Answer: Our New E-mail server is on a different server. If you had your email client configured to leave a copy of the messages on the server, you will received a new copy as the mail server didn't know that your client already downloaded them. You should remove this setting in your email client, as you might run out of storage space for your mail box on the server, which will result in loss and or interruption of email. You are only allowed 10Megs of storage.  Please see http://www.aspi.net/upgrade.htm for more instructions.

Question:
Why is it that when I get my e-mail I keep getting the same exact messages over and over?
Answer: You are not allowing enough time for all your messages to download. Until the last message in you POP Box is downloaded it will not remove the messages from the mail server. If this is taking a long time it is because you have a large e-mail. Please use our web interface to delete the message if you need to.